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Register your game at Matrix to resolve most install and activation issues

8 years 3 months ago - 7 years 7 months ago #1 by Little Powell

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  • For current customers, I highly recommend registering at the Matrix site so you can register your SOW products. This will give you access to a download version of your game that will always be available.

    It will also get you the latest Matrix versions of your Scourge of War products, which is the only way the 1.6 patch or later will install properly.

    It will also remove the old DRM/Activation method so you no longer have to activate your game over the internet.

    You can register here:

    www.matrixgames.com/members/

    Here is a step by step guide:

    1. First go to the members section www.matrixgames.com/members/
    2. Login with your matrix username and password that you created.
    3. This will bring you to the members club page where you can see a list of all matrix games.
    4. Scroll down to the Scourge of War section
    5. If you haven't registered your games, click the Register link to the right of the game
    6. It will ask for the serial. Enter the serial to register it
    7. Once it's registered, you will now see a Registered link next to it
    8. Click that link to get a download link of the game.
    Last edit: 7 years 7 months ago by Little Powell.
    The following user(s) said Thank You: born2see

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    8 years 3 months ago #2 by Little Powell

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  • Just bumping this topic because it seems 90% of people's install issues stem from having old versions of the game, and they don't realize they need the new Matrix version(s). Also stickied it in the Technical Support forum.
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    8 years 2 months ago #3 by kaschykb

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  • Do I need to uninstall my current versions before I install the Matrix versions?

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    8 years 2 months ago #4 by Little Powell

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  • No, you can download the matrix versions and they will find where your game currently resides, and install the matrix versions there.

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    8 years 2 months ago #5 by Florent

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  • The Serial number :

    The old one or the New one.
    I have bought today Antietam but it doesn't work for the key number. I have tried to go to the link but to no avail.
    Enter Code : New or Old. It seems complicated with not much information.

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    8 years 2 months ago #6 by Jim

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  • The original serial number for GB can and should be registered at Matrix. The Antietam Battle Pack will have its own serial number which can be registered separately. Also it would be good to make sure that you have installed the version 1.5 patch for Gettysburg.

    -Jim

    "My God, if we've not got a cool brain and a big one too, to manage this affair, the nation is ruined forever." Unknown private, 14th Vermont, 2 July 1863

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    8 years 2 months ago #7 by Florent

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  • Yes i am under 1.5 and used the old Serial key when asked but the Antietam Key is invalid (when trying to install) thus i don't know what to do.
    Also is the install done automatically in the rigt place or i will have to install it in a special folder ?

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    8 years 2 months ago #8 by Jim

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  • The original code is for GB only. When you bought Antietam, you received a new code that you must use to install Antietam.

    -Jim

    "My God, if we've not got a cool brain and a big one too, to manage this affair, the nation is ruined forever." Unknown private, 14th Vermont, 2 July 1863

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    8 years 2 months ago #9 by Florent

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  • And the new code is invalid, i have send a mail to Matrix. My version is the old one with the patch 1.5.

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    8 years 2 months ago #10 by Florent

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  • I did what Little Powell said, i did register as a member, got a new version in a Matrix Folder which i install with my original Licence Key Number and it worked but when trying to install Antietam, it still doesn't work.
    Do you think i have to desinstall the first version ?
    I don't know what to do next.

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    8 years 2 months ago #11 by Little Powell

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  • We will need more details. Doesn't work as in the code is invalid or something else?

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    8 years 2 months ago #12 by Florent

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  • After many tries, it at last worked. I played the first scenario and then downloaded the Bonus scenarios.
    And i played the first two on September 16 1862. Very fun !!

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    8 years 2 months ago #13 by Little Powell

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    8 years 2 months ago - 8 years 2 months ago #14 by kaschykb

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  • When I registered and re-installed, everything went well but then I realized I got a new "C:Matrix Games/Scourge of War-Gettysburg" directory in addition to my old "C:Norbsoft Dev/Scourge of War- Gettyburg" directory. The C:Matrix Games directory has the updated GB and Antietam packs but not the CV pack since there was no option to re-install that from Matrix Games. The old C:Norbsoft Dev directory has everything in it including the mods but I assume they're not updated as the registering and re-installing was intended to do.
    Last edit: 8 years 2 months ago by kaschykb.

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    8 years 2 months ago #15 by CBD

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  • How do I get the serial numbers for Antietam and Pipe Creek if I purchased download versions from NorbSoft?

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    8 years 2 months ago #16 by born2see

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  • CBD wrote:

    How do I get the serial numbers for Antietam and Pipe Creek if I purchased download versions from NorbSoft?


    Send and email to activate at norbsoftware dot com.

    B

    "Those in whose judgment I rely, tell me that I fought the battle splendidly and that it was a masterpiece of art.” - George McClellan to his wife describing the battle of Antietam

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    8 years 2 months ago #17 by kaschykb

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  • kaschykb wrote: When I registered and re-installed, everything went well but then I realized I got a new "C:Matrix Games/Scourge of War-Gettysburg" directory in addition to my old "C:Norbsoft Dev/Scourge of War- Gettyburg" directory. The C:Matrix Games directory has the updated GB and Antietam packs but not the CV pack since there was no option to re-install that from Matrix Games. The old C:Norbsoft Dev directory has everything in it including the mods but I assume they're not updated as the registering and re-installing was intended to do.


    Bump to Little Powell: It was my understanding you said registering and re-downloading would rewrite the new files to the old directories but this process appeared to create a whole new directory for me. Thanks for the help.

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    8 years 1 month ago - 8 years 1 month ago #18 by CBD

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  • "Send and email to activate at norbsoftware dot com."




    Tried that but no response. Any other options?
    Last edit: 8 years 1 month ago by CBD. Reason: Add previous message

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    8 years 1 month ago #19 by Little Powell

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  • Please give us some information on the problem you are having. Also, you will get a response from the activation address; you may just need to give them a little more time.

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    8 years 1 month ago #20 by RebBugler

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  • Second request...ISSUES is misspelled in the title.

    Expanded Toolbar - Grog Waterloo
    Bugles & Flags Gettysburg - Toolbar, Flags, Scenarios and more...
    __________________________________
    In remembrance:
    Eric Schuttler "louie raider" (1970 - 2018)
    John Bonin "2nd Texas Infantry" (1977 - 2012)

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    8 years 1 month ago #21 by Little Powell

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  • RebBugler wrote: Second request...ISSUES is misspelled in the title.


    I swear I fixed that when you first requested it. Somebody is screwing with me.. :

    Too many people have admin access... :laugh:

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    8 years 1 month ago #22 by Don

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  • It's really very simple. The original codes for Pipe Creek & Antietam simply do not align with the number of figures that Matrix demands. As long as the disparity exists, the problem will never be resolved. Try counting the number of figures required for each code- the original & the Matrix codes- & you will see why they don't work.

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    8 years 1 month ago #23 by Little Powell

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  • The codes will work for both the original NSD installers and the matrix.

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    7 years 11 months ago #24 by Little Powell

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  • Just wanted to bump this topic once again. It seems that folks that had issues installing 1.6 had non-matrix versions of the map packs (for example, the non-matrix version of Antietam was causing the 1.6 patch to fail). See the first post on how to register your products.

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    7 years 11 months ago #25 by Braxton Bragg

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  • Now let me get this straight Ive registered my games, when I click on the Download update from Matrix on the start screen it says im upto date, Are you saying we have to download Matrix Gettysburg? the main game? If so it shows a price!!

    There will always be a counter argument!

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    7 years 11 months ago #26 by Little Powell

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  • The link shouldn't show "download update". Let me walk through the process in detail to make sure you're doing it correctly.

    1. First go to the members section www.matrixgames.com/members/
    2. Login with your matrix username and password that you created.
    3. This will bring you to the members club page where you can see a list of all matrix games.
    4. Scroll down to the Scourge of War section
    5. If you haven't registered your games, click the Register link to the right of the game
    6. It will ask for the serial. Enter the serial to register it
    7. Once it's registered, you will now see a Registered link next to it
    8. Click that link to get a download link of the game.

    Simple as that. :)

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    7 years 11 months ago - 7 years 11 months ago #27 by Braxton Bragg

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  • Yep done all that and its still 1.51

    Since trying to do this patch.....Ive become Napoleon Bonaparte, and im retreating to Moscow!!
    please forward all mail to Waterloo!!! :woohoo:

    There will always be a counter argument!
    Last edit: 7 years 11 months ago by Braxton Bragg.

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    7 years 11 months ago #28 by Little Powell

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  • Braxton Bragg wrote: Yep done all that and its still 1.51

    Since trying to do this patch.....Ive become Napoleon Bonaparte, and im retreating to Moscow!!
    please forward all mail to Waterloo!!! :woohoo:


    It is supposed to be 1.51 until you install the 1.6 patch. The process above is to get your game to the latest Matrix version so that it is possible to install the 1.6 patch.

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    7 years 11 months ago - 7 years 11 months ago #29 by Braxton Bragg

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  • Excellent...........So where do we find this 1.6 patch :)

    Dont tell me there isnt one yet :laugh:

    There will always be a counter argument!
    Last edit: 7 years 11 months ago by Braxton Bragg.

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    7 years 11 months ago #30 by KG_Soldier
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